PCA Consulting Engineers has once again received ISO 9001 certification, recognising their ongoing commitment to employing quality management systems that deliver excellence and reliability.
The ISO 9001 certification is an internationally recognised quality management system standard published by ISO (International Organization of Standardization) and provides a framework for managing an organisation’s quality process.
The assessment was carried out by Bureau Veritas, a global leader in testing, inspection and certification. As part of the certification process, Bureau Veritas assessed PCA on the following eight quality management principles, which are all fundamental to good business practices:
- Customer focus
- Involvement of people
- Process approach
- System approach to management
- Continual improvement
- Fact-based decision-making
- Mutually beneficial supplier relationships
PCA director Sophia Darke said: “It is important to maintain quality standards to ensure our clients enjoy a consistent level of service they have come to expect from PCA. ISO 9001 also helps us to identify any areas that may need improvement to ensure we are constantly evolving as a customer-focussed business.”